Effective date: October 1, 2026. This Refund Policy applies to purchases of AI credit packs and MealWise Plus subscriptions made through the MealWise application, operated by Lab7 Software.
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with a purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to credit packs and to MealWise Plus subscriptions (monthly and yearly).
2. How to request a refund
Our orders are processed by Paddle.com, our reseller and Merchant of Record, and refunds are processed by Paddle. To request a refund, visit paddle.net and look up your order, or email us at support@lab-seven.com and we will help. Paddle's refund policy (https://www.paddle.com/legal/refund-policy) also applies.
3. What happens after a refund
- Refunded credit packs: the related unused credits are removed from your balance (your balance never goes below zero).
- Refunded subscriptions: MealWise Plus access ends when the refund is processed.
- Refunds are returned to your original payment method by Paddle.
4. Canceling instead of refunding
You can cancel a MealWise Plus subscription at any time from Manage subscription in the app. Canceling stops future renewals; your Plus access continues until the end of the period you already paid for. Canceling does not by itself trigger a refund — use the steps above if you also want a refund within the 30-day window.
5. Contact
Questions about this document? Contact Lab7 Software at support@lab-seven.com or visit www.lab-seven.com. We do not maintain a phone line or postal address for support; email is the fastest and only official channel.
Lab7 Software · www.lab-seven.com · support@lab-seven.com